You can trust EBOS to protect your privacy At EBOS, we know that your privacy is important to you. That's why we use a wireless telecommunications technology with built-in encryption to protect the privacy of your conversations.

On January 1, 2001, Canada's federal Personal Information Protection and Electronic Documents Act came into force. This means that, as a EBOS customer, you have certain rights respecting the personal information that EBOS collects from you in order to provide you with service.

EBOS collects your personal information to bring you EBOS Service. EBOS will ensure to meet all of your current and future needs. EBOS wants you to know that we take our privacy obligations seriously.

In fact, protecting customer information has been a priority for EBOS since we launched operations in 2000. As an information technology service provider, EBOS has been, and continues to be, subject to the decisions or orders issued by the Canadian government to protect the confidentiality of customer information.

Today, EBOS remains committed to privacy protection and to ensuring that its existing information management practices respect the values included in the Canadian Standards Association's Model Code for the Protection of Personal Information, which is incorporated into Canada's federal privacy legislation.

EBOS wants you to know that we do not collect, use or disclose your personal information, that is, information about you as an identifiable individual, without your consent, unless it is publicly available or we are otherwise permitted or required to do so by law.

Why we collect your personal information and how we use it

We will collect and use your personal information for the following purposes:

1. To establish and maintain a responsible commercial relationship with you and to provide ongoing service

2. To understand your needs and preferences.

3. To develop, enhance, market or provide products and services.

4. To manage and develop our business and operations.
5. To meet legal and regulatory requirements. We may collect information, for instance, to satisfy a request from the CRTC for information about a customer complaint and how it was resolved or to cooperate with authorized law enforcement activities.

When do we disclose your personal information?

Personal information about our customers is sometimes disclosed to other parties. This may be done to comply with legal requirements or simply to provide you with the quality and range of service you expect from EBOS. When we disclose information, we follow applicable CRTC decisions or orders. In particular, information is disclosed on a confidential basis and is only used to fulfill specific purposes directly related to the provision of new and existing EBOS services. We also ensure that appropriate safeguards apply to protect the privacy of your information as though it were still under our control.

Sharing personal information with the EBOS companies

As discussed above, we sometimes disclose personal information to other EBOS affiliates in order to provide you with new and existing EBOS services

EBOS does do not provide or sell personal information about you to any outside company for use in marketing or solicitation, except with your explicit permission. All of these companies adhere to and respect EBOS's privacy policies and practices.

Sharing personal information with other parties

While our general policy is to not provide personal information to any party outside of EBOS affiliates and related companies, there are certain limited circumstances in which it may be necessary to do so. In particular, EBOS may disclose personal information to the following parties:
1. Law enforcement agencies. EBOS may disclose a customer's personal information to comply with a subpoena, warrant or other court order, or as may otherwise be required by law. EBOS may also disclose a customer's personal information to a law enforcement agency for internal security matters.
2. A person who, in EBOS's reasonable judgment, is seeking the information as an agent of the customer (e.g. a lawyer acting on the customer's behalf).
3. An agency used by EBOS to evaluate a customer's credit-worthiness or for the collection of past due invoices with disclosure made on a confidential basis and only for such purposes.
4. A company or individual employed by EBOS or EBOS affiliates and related companies to perform functions on its behalf, such as research or data processing with disclosure made on a confidential basis and only for such purposes.
5. A company or individual, for the development, enhancement, marketing or provision of any of the products or services of the EBOS affiliates and related companies with disclosure made on a confidential basis and only for such purposes.
6. Program partners in conjunction with special offers or programs, or third-party agents responsible for administering such offers or programs. In such cases, disclosure of your personal information would be made with your written consent, on a confidential basis and only for the purpose of exploring offers to EBOS customers. Because EBOS is always involved in any such offers we make to EBOS customers, we carefully monitor the use that is made of customer information.

Resources and how to contact us

If you have questions or concerns about your privacy, want to verify or correct your personal information, or prefer us not to share your personal information with EBOS affiliates and related companies, write or send an e-mail message to the EBOS Privacy Ombudsman at either of the following addresses:

The Privacy Ombudsman
  290 Traders Blvd. Unit 3
  Mississauga Ontario
  L4Z 1W7 
  Canada

If the issue is still not resolved to your satisfaction, you may contact the Privacy Commissioner of Canada at info@privcom.gc.ca or 1 800 282-1376.